FAQ

Slumberr’s Frequently Asked Questions

We aim to provide a hassle-free experience and delight our clients. In preparation for our arrival, on the day of your sleepover, you will need to clear the party room. Then simply leave the rest to us.

Before your guests arrive, we will deliver, assemble the setup. Beautifully decorated to perfection with bedding, pillows, fairy lights, and garland. Then when you’ve finished, we will come back the next day to pack it all up, leaving you with only happy memories to cherish forever.

We will agree on a tentative delivery time with you and confirm this with you a few days before your event. We generally allow 60-90 minutes for a party set up for 6 – 10 teepees, and 45 – 60 minutes for party pack down.

We make booking with us easy! We have a square account where you pay the deposit and book the day that works best for you. We will reach out to confirm the booking or you may reach out to us before booking to discuss the details.  If you are wanting a custom theme we ask that you reach out before booking with us.

You don’t pay anything to book. We book using square so you will have to put your credit card in case you decide to cancel your party. If you cancel you are charged $100.00 plus taxes/fees for canceling. The Remaining balance for the party is to be paid no later than seven days before the party. (7 days prior to the party date. For bookings made less than 7 days prior to the party date, full payment is required at the time of booking.

Life happens if you have to cancel and reschedule, we ask for 2 weeks’ notice and we can book another date that’s available within 90 days of the original party date, otherwise, the cancellation fee will be forfeited. For cancellations, you are charged $100 plus taxes/fees.

Our minimum is 2 teepee sets.

Before you book with slumber please make sure you have enough room, a clean and safe area for kids to stay. Our Teepee setup is 46(w) x 75(L). Our mattresses inside the tent are twin size if that helps. It’s the client’s responsibility to measure the room to make sure the tents will fit and have the space cleared out for setting up.

**We do not move furniture.**

Absolutely. You will need to check that the party room is cleared in preparation for our arrival and you will also need to ensure that the venue is aware of our arrival and provides adequate loading/unloading facilities and access to the party room.

We base mileage fees on the suggested routes of MapQuest.com which applies to areas located 25 miles outside of 33880. Since we make 2 round trips to your location, one for setting up and one for pick up, we must charge a travel fee.

Area codes over 25-29 miles – $50
Area codes over 30-39 miles – $75
Further than 40 miles of 33880 Contact us directly to discuss rates. We may be able to work out a price.

Please read this agreement carefully to ensure you understand each provision. Failure to follow these terms and conditions can result in cancellation of appointment and forfeiture of deposit.
LIABILITY:
Slumberr Strictly provides Rental /entertainment. Please be aware that children need to be supervised. We cannot be held responsible for accidental damage caused by your guest. Slumberr assumes no responsibility or liability for accidents or damage caused during your party. We are not responsible for allergic reactions and/or any medical reactions from extra goodies, costumes, snacks, or any activity taking place before, during, or after the party, the responsibility lies strictly with the client.

BOOKING & PAYMENT:
If you cancel your party you will be charged a cancellation fee of $100 plus taxes/fees. We take Venmo, PayPal, cash, credit & debit cards only. This goes toward the total cost of your party. The remaining balance will need to be paid when a week before your party. (7 days)

FORMS OF PAYMENT:
We accept Venmo, cash, PayPal & credit/debit cards. We do not accept Checks.

SMOKE-FREE ENVIRONMENT:
A non-smoker environment must always be provided during the party/ teepee rental. We will charge the client an extra 50% of the cost of the party and a $100 cleaning fee in case any of the items have been exposed to smoke or any other odors related to it. We are a smoke-free company.

ALLERGIES:
It is your sole responsibility to investigate the allergies of invites and guests attending the event. It is your responsibility to let us know if anyone has allergies.

PHOTOGRAPHY:
Slumberr reserves the right to use photographs taken at your event in any promotional media controlled by us. You will make no monetary or another claim against Slumberr for the use of photographs taken of your children/guests. If you don’t want your child’s/guest photos taken just let us know!

COPYRIGHTS:
Slumberr reserves the right to all the party themes, packages, and materials. Our party themes and packages are for the exclusive use of our website and business. Our rented items cannot be re-rented, sold, or used for pictures or any professional reasons.

TRAVEL FEE:
We base mileage fees on the suggested routes of MapQuest.com which applies to areas located 25 miles outside of 33880. Since we make 2 round trips to your location, one for setting up and one pick up, we must charge a travel fee.

Area codes over 25-29 miles – $50
Area codes over 30-39 miles – $75
Further than 40 miles of 33880 Contact us directly to discuss rates. We may be able to work out a price.

ADDITIONAL ITEMS AND PARTY GUESTS:
All Extra goodies /add ons are due on the day of your event. You have up to 2 weeks prior to the event to add any additional guests or items so we can order supplies in advance and avoid any interruption of the service.

FLOOR SPACE REQUIREMENT:
Before you book with slumber please make sure you have enough room, a clean and safe area for kids to stay. Our Teepee setup is 46w x75l. Our mattresses inside the tents are twin-size mattresses if that helps. It’s the client’s responsibility to measure the room to make sure the tents will fit and have the space cleared out for setting up. We do not move furniture.

SET UP AND DURATION:
We will try to set up your event as quickly as possible. We have a lot of things to do in a short period of time. We will take about 60 to 90 minutes to set up.

CHECKLIST:
We will provide a checklist so that way you know all rental items and any additional items picked by the client will be delivered. It’s the client’s responsibility to return all the items that are in the checklist back in perfect condition the next day. You will be charged a fee if any of the items within the checklist are damaged or lost. The client has the right to look at items before we leave and let us know of any damages prior to renting our items. If any damages or stains are pointed out by the client prior to the rental a note will be written in the checklist, so no charges will be made for those specific damages. This protects both parties.

GUEST NUMBER AND HOSTESS FEES:
One child per teepee package. This is to ensure no items are damaged or children are hurt. It is the Parent/Client’s responsibility to make sure this rule is followed.

RENTAL RETURN:
Our team will arrive the next day to pick up our items. An inspection of the items will be on the checklist and we will let the client know of any issues/damaged/lost items or fees that may be applied.

CLIENT OBLIGATIONS:
Have a space cleared and cleaned for set up as WE DO NOT MOVE FURNITURE.

Provide safe, clean areas for extra goodies/addon if ordered.
Provide a smoke-free environment.
Make sure no pets are in the party area.
Make sure NO food/drinks are consumed in the teepee/tent area.
Please always remain with the party.
RESCHEDULE OR CANCELLATION:
Cancellations may be possible 30 days prior to the party. The deposit is non-refundable; however, it very well may be applied towards the expense of another party whenever held within 90 days of the first party date. On the off chance that you decide to drop our booking in ANY way, shape, or form, your deposit will not be refunded.

Slumberr Party has provided this account of our policies / User terms of service with the assumption that you have read and agree to our policies before signing the Party Agreement. Please ask for clarification if there are any questions regarding the above policies before reserving your party.

Didn't find your answer? Contact us immediately.

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